We’re happy to announce that we provide worldwide shipping – costs may vary depending on the location.

✈ Our products are shipped directly from manufacturers and artisans from around the world and are often made on demand. As a result, our shipping and processing times are a bit longer than what you may be used to.

Please refer to the Shipping Policy page for the shipping timetable

You can use our website here or another tracking page suitable for your local post provider. If you’re not sure which carrier was used for your order, please Contact Us.

No, we declare a minimum so there is no fee when it arrives at your door.

Please reach out to your local post office and neighbours and ask if they have any packages under your name. If your package was already sent back to our warehouse, then notify us, and we will resend it free of charge.

If it hasn’t been shipped yet, that won’t be a problem. Normally we are able to cancel your order and issue you a full refund up to 15 days after you place the order. If it hasn’t been shipped yet, that won’t be a problem. Normally we are able to cancel your order and issue you a full refund up to 15 days after you place the order. Please Contact Us.

First of all, please don’t throw away the shipping label and contact our customer service team here.

Sorry, this has happened to you. Please contact our customer service team here. You will be asked to send some more details and we will arrange for replacements to be shipped as soon as possible.

Unfortunately, not. This also means that you can’t return items purchased with the use of discount codes. Read our Refund Policy page.

No worries, message us (with the code) and we’ll help you out.

Actually, we do have an offer for customers who place larger orders. Reach out to us if you’re planning on spending over $1000 in our store and we’ll provide you with a discount.

Please check our website periodically; we are working hard to provide for our customers.

We provide customer service via email only; please use the contact form available on our website here if you’d like to get in touch.

The receiver (customer) pays the duties.