Refund & Return Policy

Our “Dealer Assurance” Guarantee: 60 Days of Protection.

🛡️ The 60-Day “Ironclad” Window

We offer an extended 60-Day Return Window from the date of delivery. If the clock does not meet your expectations, you may return it for a refund or exchange, provided it remains in original dealer condition.

0%
Restocking Fee

We do not charge fees for returns that meet our condition standards.

1. Return Eligibility Checklist

To qualify for a full refund, the item must be returned in the exact condition received. Our inspection team checks for the following:

  • ✅ Protective Film: The static cling film on the mineral glass and bezel must not be removed.
  • ✅ Movement Pin: The locking pin (if applicable) must be re-inserted to lock the hands.
  • ✅ Dealer Packaging: Must be returned in the original high-density foam mold to prevent transit damage.

*Items returned with scratches, missing packaging, or signs of mounting will be rejected and returned to sender.

2. Damaged on Arrival (DOA) Policy

While our breakage rate is less than 1%, mineral glass is fragile. For your protection, you must adhere to this timeline:

  1. Report within 24 Hours: You must email [email protected] within 24 hours of the delivery timestamp.
  2. Provide Evidence: Attach clear photos of the damage and the condition of the outer box.
  3. Instant Resolution: We will immediately dispatch a replacement unit free of charge. You do not need to wait for the return process.

3. Refund Processing Timeline

We believe in transparency regarding your funds. Here is exactly what happens once you ship your return:

Phase 1: Inspection

Once received at our hub, allow 2-3 business days for our team to inspect the mechanics and aesthetics.

Phase 2: Notification

You will receive an email confirming the approval of your refund.

Phase 3: Bank Processing

Funds are released immediately. Depending on your bank (Stripe/PayPal), allow 5-10 business days for it to reflect on your statement.

4. Shipping Costs & Return Hubs

To minimize costs for our global clients, we operate return consolidation hubs.

  • Defective / Wrong Item: We cover 100% of return shipping. We will provide a prepaid label.
  • Change of Mind: The customer is responsible for return shipping.
  • Return Address: Please do not ship back to the address on the box (this is often a transit hub). Contact support to receive the address for our nearest warehouse (USA, UK, or Asia).

Start a Return: Contact our Returns Department at [email protected] or via our Live Chat.