ROLEX WALL CLOCK INSPIRED – EXPLORER 2 – RL−35

FAQs

Shipping and Trackings

Do you ship to my country and how much does it cost

We’re happy to announce that we provide worldwide shipping  – Cost may vary depending on the location.

How long does the shipping take?

✈ Our products are shipped directly from manufacturers and artisans from around the world and are often made on demand. As a result, our shipping and processing times are a bit longer than what you may be used to.

Please refer to shipping policy page for shipping timetable

Where can I track my order

You can use our website here or another tracking page adequate to your local post provider. If you’re not sure what carrier was your order set with, please contact us, using our contact form here.

Will I pay custom fees ?

No, we declare a minimum so there is no fee when you get it to your door :)

The tracking says "delivered" but I never received my order, what should I do

Please reach to your local post office and neighbours and ask if they have any packages under your name. If your package was already sent back to our warehouse then we notify us, we will resend it free of charge :).

Refunds and Exchanges

I want to cancel my order, what can I do ?

If it hasn’t been shipped yet that won’t be a problem:) Normally we are able to cancel your order and issue you full money refund up to 2 days after you placed the order. Please contact us here.

I received an incomplete order, what to do?

First of all, please don’t throw away the shipping label and contact our customer service team here.

I received the order, but it came damaged!

Sorry this happened to you :(. Please contact our customer service team here. You will be asked to send some more details and we will arrange a shipping of replacements asap.

Can I return items bought on sale?

Unfortunately, not. This also means that you can’t return items bought with a use of a discount codes. Read more here.

Other Inquiries

I can’t/forgot to apply my discount code.

No worries, message us (with the code) and we’ll help you out :).

Can I get a discount if I place a big order?

Actually, we do have an offer for customers that place bigger orders. Reach out to us if you’re planning on spending over 1000$ in our store and we’ll provide you with a discount.

Product is out of stock, when will it be back?

Please check our website periodically, we are working pretty hard on providing our customers.

  How can I get in touch with you?

We provide customer service via email only, please use the contact form available on our website here if you’d like to get in touch.

  Who pays the customs tax/duties?

The receiver (customer) pays the duties.

Troubleshoot

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