Terms of Service & Archive Protocol

Last Updated: January 2026 | Governing Law: Italy

1. Entity Definition & Communications

The website BestWallClock.com (The “Archive”) is owned and operated by BestWallClock S.R.L., a registered entity in Italy.

Legal Headquarters

BestWallClock S.R.L.
Via Galileo Galilei 96
37133 Verona (VR)
Italy

Global Support Line

+1 551 230 4699
(This is a dedicated U.S. VOIP line to facilitate international calls for our North American and Global client base. It connects directly to our Verona support team.)

2. Intellectual Property & Product Nature

MANDATORY DISCLAIMER: The products sold on this site are “Aftermarket Dealer Displays” designed for interior decoration. They are not manufactured, endorsed, affiliated with, or authorized by Rolex S.A., Omega S.A., or their respective subsidiaries. These are homage items intended exclusively for residential or office decor purposes.

By purchasing from the Archive, the client acknowledges they are buying a decorative object inspired by horological designs, not a precision chronometer manufactured by the original watch brand. All trademarks remain the property of their respective owners.

3. Payment Protocol

Due to the limited nature of our inventory and the custom manufacturing process required for specific “Dealer Display” references, payment is captured immediately upon order placement.

This immediate capture secures your allocation in the production queue. Your order status will move from “Processing” to “Quality Control” within 24 hours. The receipt of an order confirmation email constitutes a binding contract.

4. Logistics & Customs (DDP Policy)

We operate a transparent “Delivered Duty Paid” (DDP) logistics model for our premium shipping tiers. We believe the price you see is the price you should pay.

  • Import Duties: BestWallClock S.R.L. absorbs all standard import duties and taxes. You will not be asked to pay extra fees by the courier upon delivery.
  • The 48-Hour Quarantine: All clocks undergo a mandatory 48-hour testing cycle (Movement Drift & Lume Check) before dispatch. Please allow 1-2 days for handling before the tracking number activates.
  • Transit Time: Average global transit is 8-9 business days via our secure logistics partners.

5. Returns & Refunds Protocol

We stand by the engineering quality of our displays. If you are not satisfied, you may return the item within 60 days of receipt.

The Return Venue: Unlike many international retailers, we do not require you to ship items back to Asia. All returns are processed at our European facility:

BestWallClock Returns Center
Via Galileo Galilei 96
37133 Verona, Italy

Condition of Return:

  • You MUST contact our support team (WhatsApp or Email) to receive a Return Authorization (RA) number before shipping. Returns without an RA number may be rejected.
  • The item must be in original condition with all protective foam and packaging intact.

6. The “Archive” Warranty (2 Years)

We do not repair; we replace. Our warranty reflects our confidence in the 304L Stainless Steel construction and the Silent Sweep movements.

  • Coverage: Valid for 24 months from the date of delivery.
  • Scope: Covers any mechanical failure of the quartz movement, loose markers, or structural defects in the steel chassis.
  • Resolution: In the event of a confirmed defect, BestWallClock S.R.L. will ship a brand new replacement unit free of charge. We do not require you to attempt DIY repairs.

7. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Italy.

Any disputes arising from the use of this site or purchase of products shall be subject to the exclusive jurisdiction of the courts of Verona, Italy.