FREQUENTLY ASKED QUESTIONS

 

– What happens if my wall clock arrives damaged?

If the clock arrives broken or damaged, Please contact us for support at officialbestwallclock@gmail.com

– Will I pay custom fees ?

No, we declare a minimum so there is no fee when you get it to your door :)

– What is your return policy?

If you’re not satisfied within the next 15 days after you received your clock we will refund you or send you a new clock. We are happy to cover the cost of the shipping of a new clock but we do not take in charge the cost of the returned article.

– Do you accept foreign Currency?

We only accept Euros.

– What payment methods do you accept?

We only accept PayPal at the moment, you also have a secure payment and warranty with it.

On checkout, you will be automatically redirected to your PayPal account.

 

– When will my order arrive?

By Epacket it takes usually around 18 days give or take

By DHL it takes 5 to 7 working days ( If on the checkout page you cannot choose the option DHL it means your not eligible for DHL in your country)

– How will my order ship?

We ship by Epacket but also by DHL depending on where you are from (extra fees are applied by DHL )

 

– Where do you ship from?

All orders ship from China, we pack and wrap our packages very well for best protection possible.

– How can I track my order ?

We will send you a unique number and link to track your orders.

Please allow 2-3 days handling care in order to receive your tracking.

If you have any questions that are not answered here, please click Contact Us

, FAQs